Return and Refund Policy

If you are not completely satisfied with your order, simply return it to us within 60 days of its shipment date and we will credit you for the entire amount of your order less the shipping charges. Exchanges can also be made within 60 days of the shipment date.

You are responsible for any return shipping fees and/or package insurance. Please complete our Return Form and send your return or exchange to:

Brandy Sport Station
Penggilingan No.8, Kec. Cakung,
Kota Jakarta Timur,DKI Jakarta 13940,
Indonesia
Tel: (+62) 813-8463-7495
Fax: (+62) 813-8463-7495
Email : info@brandysportstation.com

We do not require a "return authorization," but you may wish to contact us if you have any questions about a return or exchange. For your protection, please insure the package for its full value and obtain a package tracking number. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange.

Please keep all packaging materials, manuals, warranties and accessories intact. Products with missing or severely damaged packaging, manuals, warranties or accessories will be subject to a 15% restocking fee. We cannot be held responsible for damage to items resulting from improper use not in accordance with listed directions or established practice.
Damaged Or Lost Items

If you receive a package that is visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy of that bill or receipt. Once received, please keep the original package, and please keep all packing materials and parts intact. Please contact our Customer Service Department by email at info@brandysportstation.com or by telephone at +62-813-8463-7495 within ten calendar days after receiving a damaged shipment.

If you believe an order has been lost in transit, please contact our Customer Service Department by email at info@brandysportstation.com or by telephone at +62-813-8463-7495, as soon as you believe that a shipment has been lost in transit.

 
Manufacturer's Warranties

Some products offered on our site are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a manufacturer, will be made available for inspection before sale upon request. To obtain a copy of a manufacturer's warranty before sale, if one is available, contact us by email info@brandysportstation.com or by telephone at +62-813-8463-7495.

All claims made under a manufacturer's warranty must be made directly to the manufacturer.